Frequently asked questions
4 sections · 17 questions
01Cooperation & responseFor prospective clients evaluating how we work.
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01What is the repair turnaround time?Standard repair cycle is 5 – 8 business days, depending on fault severity. Once we receive and inspect the board, you receive a detailed repair plan and an estimated completion time before work starts.
02What is your repair process?It runs in ten steps: (1) Inquiry · (2) Free remote consultation to scope the fault · (3) Ship the item for repair · (4) Receive a test report and repair plan · (5) Confirm the plan and receive the formal quote · (6) Confirm the invoice and arrange payment · (7) We repair and send a live-system test video and photos · (8) You sign off · (9) Delivery via DHL / FedEx / UPS · (10) Free lifelong consultation on the repaired item.
03Do you offer remote / online repair?Our engineers can provide an initial fault assessment free of charge. Physical board-level repair, however, requires receiving the part in hand so we can diagnose on specialized equipment.
04Do you provide a repair report when the job is finished?Yes. On completion we send test video and photographs showing the board running normally inside an actual ultrasound system — so you can verify repair quality and clinical usability.
05What should I prepare before shipping a board?Five steps: (1) Component info — model, quantity, and any hazardous materials such as batteries; (2) Fault description — symptoms in detail (won't power on, image anomaly, error code, etc.); (3) Safety pre-processing — remove any removable batteries; (4) Secure packaging — wrap each board in bubble wrap, place in a sturdy box with filler to prevent movement; (5) Request our current shipping address from customer service.
06How fast is shipping after the repair?Shipment leaves within 2 business days after testing is complete and payment is confirmed. Shipments may be delayed during holidays.
02Technical expertise & coverageFor clients evaluating our depth and scope.
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01What do you repair?Primarily circuit boards, components, and key assemblies for ultrasound systems. For more than a decade, Rongtao has focused specifically on ultrasound repair — this is not a side line for us.
02Which brands do you service?GE, Philips, Siemens, Toshiba (Canon), Samsung Medison, Mindray, Hitachi, Aloka, Biosound Esaote, SuperSonic, and other international brands on request.
03Do you offer remote assistance for software installation or technical guidance?Yes. Our senior-engineer team provides remote guidance for software installation, configuration, and clinical-engineering troubleshooting.
03Pricing, payment & contractsFor quotes, payment methods and long-term cooperation.
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01Does the repair price include shipping?Our repair quotes do not include shipping fees or bank-transfer charges. Those are calculated based on your region and the actual shipment, and itemised on the invoice.
02Do you offer bulk-purchase discounts?Yes. Bulk orders qualify for volume discounts and for customised bundled-sales arrangements. Talk to us about your expected yearly volume and we'll build a programme.
03What are your payment methods?Payment in advance of shipment. We accept bank transfer and PayPal for international B2B orders. Long-term partners can arrange alternative terms by agreement.
04What benefits are available for long-term partners?Customised partnership programmes covering order volume, shipping cycles, warranty terms, and exclusive pricing. Contact our partner desk to build an agreement that fits your local market.
04Quality, warranty & complianceFor technical decision-makers and biomed teams.
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01What is the warranty period — and can it be extended?Standard repair warranty is 60 days on non-physical failures. In-stock replacement parts use the warranty shown in the catalog, currently 90 days on the captured stock list. Extended-warranty options are available by agreement, including monthly extensions; ask us for the specific terms when we quote.
02What happens if a repaired item needs service again within warranty?Send it back to us and we repair it again free of charge — including return shipping — for any non-physical failure. In practice, re-repair inside warranty is rare; the 48-hour real-device test before ship catches the vast majority of edge cases.
03What certifications do you hold?ISO 13485:2016 (medical-devices quality management system) and ISO 9001:2015 (general quality management). Both certificates are available as PDF downloads on the Quality page.
04How do you protect customer data and order information?All order state, customer contact data and shipment records are handled inside a CRM with role-based access. Physical workshops and warehouses are under 360° video monitoring and facial-recognition access control, with 24/7 physical security.
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